At a glance
Unopened products can be returned within 30 days of delivery on UK orders. Opened products can’t be returned for hygiene reasons, but damaged or faulty items are made right everywhere we ship. Email sales@acti.health to start a return.
Can I Return My Order?
Yes. We accept returns on unopened products within 30 days of delivery. To qualify, your sachets or pouches must be sealed, unused, and in their original packaging.
Because our products are consumables, we can’t accept returns on anything that has been opened, for hygiene and safety reasons.
Change-of-mind returns are available on UK orders only. International orders can’t be returned unless they arrive damaged or faulty. See our Shipping Policy for details.
Opened or Partly Used Products
Once a pouch or sachet has been opened, we’re unable to offer a refund, even if only a small amount has been used. This is in line with UK hygiene standards for consumable goods.
How Do I Request a Return?
Email us at sales@acti.health within 30 days of receiving your order, including your order number. We’ll reply with return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or faulty.
When Will I Get My Refund?
Once we’ve received and checked your return, we’ll process your refund to your original payment method within 14 days.
My Order Arrived Damaged or Faulty
We’re sorry about that. Email sales@acti.health with your order number and a photo of the issue, and we’ll get it sorted quickly, with a replacement or full refund at no cost to you. This applies to both UK and international orders.
Questions
Get in touch at sales@acti.health and we’ll be happy to help.